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Interactive voice response solution
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Dialerking's VoIP server has a built in sophisticated IVR module capable of handling all your business needs including callback and forwarding options, phone to phone calls, answering for SMS initiated actions, announcements, etc. The IVR module is associated with campaigns, which can be set to run different functions.IVR system responses are played back after user input. These responses can be pre-recorded audio files or digitally generated voices, and they can assist, direct, and route calls automatically based on user responses.There are a number of benefits of an IVR software solution for different industries. IVR solution helps to increase customer service efficiency, handle incoming call spikes ,boost customer satisfaction when complemented with auto call backs.
IVR Features are below :
- Call Routing
- Multi Language Support
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